About the Role

As a Senior Sales Manager (Voice), your mission will be to generate new business opportunities and expand the company’s position in the Voice services industry. You will work directly with potential and existing clients to understand their needs, connect them with the company’s solutions, and conclude collaborations that maximize value for both sides.

Main responsibilities

• Demonstrate direct selling competence and a track record of attracting new Voice clients.
• Develop strategic plans to find and target potential clients who would benefit from company’s Voice products.
• Develop attractive proposals by analyzing clients’ overall business processes and identifying areas where company’s Voice services can bring value.
• Understand and evaluate your customers’ needs, technical requirements, and challenges. Recommend solutions that highlight company’s advantages while driving outcomes.
• Collaborate with the Product, Support, and Technical teams to ensure that clients experience easy onboarding, integration, and service customization.
• Manage the whole commercial process, from developing proposals and price strategy to negotiation and conclusion.
• Maintain consistent communication with worldwide clients through email, LinkedIn, in-person meetings, and industry events.
• Analyze market trends and provide insights to help influence product improvements and new offerings.
• All sales actions must be documented in the CRM system, and performance reports should be provided on a regular basis.

Required qualifications

• 5-8 years of B2B direct sales experience in Voice services.
• Proven track record of consistently exceeding quotas and sales targets.
• Strong understanding of Voice technologies and industry-specific dynamics.
• Excellent written and verbal communication skills in English.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strong analytical and report-writing skills.
• Self-motivated with a results-oriented mindset and minimal need for supervision.

Application Procedures

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net, indicating the position title “Senior Sales Manager (Voice)” in the subject line of the email.

Role

As a Senior Sales Manager (SMS), your primary goal will be to expand DialTel’s SMS services business by identifying new opportunities for growth and developing client relationships. You will be responsible for understanding customer requirements, delivering customized SMS solutions, and driving revenue development.

Main Responsibilities

• Develop a strong cable by discovering and attracting new SMS clients
• Develop and implement sales strategies to meet or exceed SMS revenue targets
• Assess client requirements, match them to company’s SMS solutions, and develop specific proposal
• Maintain strong client relations to guarantee their satisfaction and loyalty
• Collaborate with internal teams to guarantee a smooth installation and service delivery
• Stay updated on SMS market trends, competitor actions, and technology developments
• Negotiate contracts and agreements to ensure that DialTel and its clients take advantage of the
• Actively participate in industry events to promote DialTel SMS services
• Keep CRM systems updated with accurate records of sales activities and client interactions

Required Qualifications

• 5-8 years of B2B direct sales experience in SMS services
• Proven success in meeting and exceeding sales targets
• Strong understanding of SMS solutions and their applications across industries
• Excellent communication and negotiation skills
• Proficiency in CRM systems and Microsoft Office Suite
• Analytical mindset with excellent problem-solving and reporting abilities
• Self-motivated and able to work independently to achieve objectives

Application Procedures

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net, indicating the position title “Senior Sales Manager (SMS)” in the subject line of the email.

Role

We’re looking for a motivated and detail-oriented candidate for the position of Junior Rates Manager. In this role, you will be in charge of managing our Vendors’ Rate Sheets and Pricelists to ensure they meet system requirements. You will also create and share rate information with our partners, allowing DialTel to maintain its competitive advantage in the telecommunications industry.

Main Responsibilities

• Develop and customize Rate Sheets for clients based on Vendor Data.
• Adapt and Upload both Full and Partial Vendor Rate Sheets into the Billing System on a Daily Basis
• Send and Receive Rate Notifications to/from Clients and Partners
• Analyze Rate Sheets and Generate New Rate Notifications on a regular basis
• Monitor and Notify Stakeholders of Upcoming Market Changes and Destination Features
• Conduct Data Analysis Based on the received Rate Sheets

Required Qualifications

• Previous experience in a Similar Position is highly desirable
• Proficiency in MS Office suit (Excel and Outlook)
• High attention to detail with excellent organizational and efficiency skills
• Proven Written English communication skills
• Strong time management abilities to handle multiple tasks and deadlines.

Key Abilities

Customer-Focused Strategy: Understand customer needs to develop competitive pricing strategies.

Long-Term Planning: Ability to contribute to long-term pricing strategies that support the company’s goals.

Collaboration Skills: Work effectively with cross-functional teams, including Sales, Marketing, and Finance.

Problem-Solving: Strong analytical skills to address challenges related to pricing, customer demands, and market trends.

Additional Information/Benefits

• Physical and mental health wellness

• Employee medical insurance 

• Local and online trainings
• Day offs – 6 per year
• Sick leave full compensation
• Team buildings & corporate events
• Gifts for different occasions

Application Procedures

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net, indicating the position title “Rates Manager” in the subject line of the email.

Role

We Are Looking for a Network Operations Centre (NOC) Engineer. 

As a NOC Engineer you will be responsible to ensure maximum possible service availability and performance, providing customer network services on both Equipment and Virtual Network, also providing support services for Engineering, Sales and Support Teams. You will also be responsible for coordinating installations and migrations and managing SLAs for IP telephony applications, also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries.

Main Responsibilities

• Diagnose network errors
• Send and receive Trouble Tickets to/from the clients
• Analyze data based on the received Trouble Tickets
• Troubleshoot technical issues
• Follow up with clients to ensure the problem is resolved
• Monitor and test the quality of services
• Make routings based on own examination and company sales team
• Test the routes and analyzing the results
• Manage multiple cases at the same time
• Provide technical support to clients and the company sales team

Required Qualifications

• At least 2 years’ experience as a Technical Support Specialist, NOC or relevant role
• Familiarity with VoIP, LAN, and WAN systems
• Detail oriented and good problem-solving skills
• Proven written communication skills in English
• Strong time management and planning skills
• Proficiency in Windows/Linux/Mac OS
• Knowledge of MS Office (Excel and Outlook)
• Working experience in Telecommunications area

Key Abilities

• Ability to monitor Customer Issues
• Ability to Diagnose issues
• Ability to work on own initiative and ‘Can do’ attitude
• Ability to Co-operate with other teams
• Ability to balance tasks effectively
• Grow professionally
• To focus on execution of a technical plan/project

Application Procedures

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net, indicating the position title “NOC Engineer” in the subject line of the email.